Privacy Policy

This Privacy Policy explains how Fizzen Beverage Co. ("Fizzen," "we," "us") collects, uses, and shares information when you visit drinkfizzen.com (the "Site") or buy our products. We keep it as short as we can while still covering what matters.

1. Information we collect

When you use the Site, we collect information in a few ways:

• Information you give us. Name, email, shipping address, billing address, phone number (optional), and payment details when you place an order, subscribe, or contact us. Reviews, photos, and anything else you submit.
• Information collected automatically. Device info, IP address, browser type, pages viewed, referring URLs, and session behavior — mostly through cookies, pixels, and similar technologies.
• Information from third parties. Our payment processor (Shopify Payments / Stripe), shipping carriers, marketing platforms, and analytics providers may share information with us in the normal course of providing those services.

2. How we use it

• Process and ship your orders, and manage subscriptions
• Provide customer support and respond to your messages
• Send order confirmations, shipping updates, and account notifications
• Send marketing emails and SMS (only if you've opted in — and you can opt out anytime)
• Personalize your experience on the Site and in ads
• Improve the Site, our products, and our operations
• Prevent fraud, enforce our Terms, and comply with the law

3. Cookies and tracking

We and our partners use cookies, web beacons, and similar technologies to remember you, analyze traffic, and show you relevant ads. You can control cookies through your browser settings. Some parts of the Site may not work correctly without them.

4. Who we share with

We don't sell your personal information. We share it only with service providers who help us run Fizzen, and only to the extent needed for them to do their jobs. Typical recipients include:

• Shopify, our e-commerce platform
• Payment processors (to process transactions)
• Shipping carriers (to deliver your order)
• Email and SMS platforms (to send the messages you've opted into)
• Analytics and advertising partners (Google, Meta, TikTok)
• Professional advisors, when necessary

We may also share information to comply with legal process, protect our rights, or in connection with a merger, acquisition, or sale of assets.

5. Your choices and rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, or to opt out of certain uses (including targeted advertising and the "sale" or "sharing" of personal information under California law). To exercise any of these rights, email privacy@drinkfizzen.com. We'll verify your identity before acting on a request.

You can unsubscribe from marketing emails anytime using the link in any email, and from SMS by replying STOP.

6. Data retention

We keep personal information for as long as needed to provide you with the service, meet our legal obligations, resolve disputes, and enforce our agreements. Order records are generally retained for 7 years for tax and accounting reasons.

7. Children's privacy

The Site isn't directed to anyone under 13, and we don't knowingly collect personal information from children. If you believe we have, contact us and we'll delete it.

8. Security

We use reasonable technical and organizational safeguards to protect your information. That said, no system is perfectly secure. If you suspect your account has been compromised, please contact us immediately.

9. International transfers

Fizzen is based in the United States. If you're accessing the Site from outside the U.S., your information will be transferred to and processed in the U.S., which may have different data protection laws than your country.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date tells you when. Material changes will be posted to the Site; if the changes are significant, we'll do our best to tell you by email.

11. Contact

Questions about your privacy, or want to make a request? Email privacy@drinkfizzen.com or reach us via the contact page.